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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.


We accept the following forms of payment:

  - Credit Card

  - Visa

  - MasterCard

  - American Express

  - Discover

  - PayPal


  • Shipping Method : Parcel Service
  • Shipping Area : Worldwide
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 5 - 15 days

  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

[Address for returns and exchanges]
- [05840] 서울특별시 송파구 충민로 10 (문정동) 가든파이브툴 6층 비19

Overseas exchange and return policy are same as the domestic’s policy.

Order Number :

Album Serial Number :

Purchaser Name :

Inquiry details :

Address :

Please send the inquiries via MINI RECORD APP 1:1 inquiry or E-mail

For all exchange or return inquiries, please contact us within seven calendar days from the date of receipt of the products.

Please note that only one exchange request can be made per each order and only the parts in the initial inquiry can be exchanged.

For exchange of defective items or missing items, please be advised that without an unboxing video, it will be difficult to arrange exchange or reshipment.

In the case of the unboxing video the opening of the box, please take the video starting from opening the parcel. No edited videos are accepted. All the criteria apply the same when using a delivery agency that without an unboxing video, exchange or reshipment of missing items inquiries will be difficult.

The color of the actual product may vary from image depending on your monitor’s

resolution settings. The color and placement of the product label may also vary from image.

If you request an exchange for items shipped at random, the replacement product will also be selected at random.

Purchasers should cover the shipment of the return because of a simple change of mind. 

[Exchange and Return Policy]

*Available (within 7 days)

- Without light reflection, visible scratches or fold, cutting defect and strains, printing defect and strains on the back

If the QR code or serial number of the photo card you received does not work (within 7 days)

- After purchasing a platform album or meta album, if you receive an album that is different from what you purchased


- Scratches or folds that looks like light reflection, untidy corners, scratches or folds on the back

- Products with digital services as the main product, such as platform albums or meta albums, must be copied or

   Exchange or return is not possible as the value of the product has already been significantly damaged due to leakage of access right information.

- If you enter the album QR code or serial number into MINI RECORD, you cannot get a refund.

Simple change of mind

- Made-to-order items, promotional items, and music albums for which a No Return/Exchange policy is stated on the product page

- Exchange/Return policies may vary by item. Please refer to the product pages for details.

- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.

- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.

The outer case is for product protection, so it is not a defect of the product and this is not a reason for exchange or A/S.


It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.


Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.